Not resolved
Customer service
Prescription Services
Product or Service Quality
Turnaround Time
Value for money

Denied my son's medication saying he did not meet the criteria. We appealed and received notification that he did meet the criteria and the medication was approved.

22 days later and the insurance tells me that Accredo has told them that they never received the notification & there is no way for insurance to send it to them! They want the Dr. to resubmit the request and they will put it up for review again! Our health plan changes on 1/1/2017 and the meds which would cost $120 for the total treatment if the script was filled will now cost almost $2,000 after the change.

Total and complete scam! Anthem can't get anywhere, our insurance rep can't get anywhere & my son gets sicker every day.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of time consuming and refused to fix their mistakes. Please immediately contact the author of this review to discuss order processing issue of accredo prescription refill and associated monetary loss in the amount of $2000. Accredo needs to "accredo needs to process the approved medication, for the full treatment at the price it would cost if they had filled it when it was originally requested" according to poster's claims.

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