Accredo - Horrible Customer Service
Horrible Experience ! The representatives make you believe they are ordering your medication but NEVER DO! You have to call and CHASE DOWN your CRITICAL medications and order with different representatives (who NEVER by the way put any notes in the account). Such an unprofessional organization. I am forced to work with them through Express Scripts but would NEVER do so if I had a option!
I am now 9 days past due for a critical medication. And have spoken to 4 representatives. It still hasn't even shipped!!!!!!!!
Accredo just sent another automated dialer to me stating they would not ship (I have spoken to 5 representatives so far that assured me it was in route).
Patty12342016 wrote the review because of poor customer service at Accredo. Reviewer claimed that he or she wants Accredo to "fire and start over with all staff".
The most disappointing in user's experience was robocalls and long customer wait times when re-ordering, incompetent, rude ineffective reps and refused to fix issue. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.