Accredo

My insurance is Tricare, and now that they use Accredo Specialty Pharmacy I have had nothing but issues. Express Scripts was way better than this company.

Initially, I had not even been notified that my prescriptions would be processed through Accredo after March 1, 2024, even though they advised a letter was sent...I never recieved it. So I called them and registered all of my info and got my medication ordered. Fast forward 3 weeks and I still have yet to recieve it. I recieved an automated call that advised that my medication was going to be delayed and to call them back asap.

I called them and spoke with someone who assured me that there was no delay on shipment on her end and that it would arrive on the day it was supposed to. A few days pass and I get another automated phone call advising the same thing. Sooooo I logged into the app and it didn't show any medication listed OR shipments. I called and they had to forward me to a supervisor just to see that there was an issue with Tricare not authorizing the medication.

It had been "requested too many times" or something. Currently on the phone with them, and they hung up the phone.

Mind you, I'm not getting upset at all with the supervisor because I know it's not her fault, it's poor company practicesYou'd think Accredo would have called and mentioned that or at least been honest about it when I was told the first time that there weren't any issues. I attached the Accredo app screenshots of medication and shipment orders and there's nothing listed and you can see I'd been on the phone for an hour before it hung up.

I am writing to express my extreme dissatisfaction with the service I have received from Accredo Health. As a patient, I have spent an exorbitant amount of time and effort trying to obtain my prescribed medication, and the experience has been nothing short of frustrating and disheartening.

Inordinate Wait Times: Over the past several weeks, I have spent over 7-8 hours on the phone with Accredo representatives.

Each time, I am assured that my medication is on its way, only to be left waiting indefinitely. This prolonged wait has caused unnecessary stress and anxiety.

Misleading Information: Every representative I speak to provides conflicting information. Some claim the medicine is en route, while others insist there is an issue that requires my doctors office to call. This inconsistency has left me feeling helpless and confused.

Failed Communication: Despite my efforts to follow up with my doctors office, they consistently inform me that they have sent the necessary information to Accredo.

However, this information never seems to reach its intended destination. The lack of effective communication between Accredo and healthcare providers is unacceptable.

Multiple Calls, No Resolution: I have called Accredo over 13 times, hoping to resolve this issue promptly. Unfortunately, each call has been met with empty promises and no tangible progress. My time is valuable, and this constant back-and-forth has been a significant inconvenience.

Broken Promises: Recently, a level 2 manager assured me that I would receive a callback regarding my case.

Regrettably, this promise was never fulfilled. It is deeply disappointing to be misled by someone in a position of authority.

Quality of Service: I implore Cigna to reconsider its association with Accredo.

The current level of service is subpar, and patients deserve better. I urge Cigna to collaborate with a specialty pharmacy that prioritizes patient well-being and efficient medication delivery.

My 15-year-old daughter has juvenile idiopathic arthritis. Up until July of 2024, we had Blue Cross and used Carelon rx for her specialty medication.

They were amazing. My employers switched insurance companies and we got stuck with Cigna. Accredo has dropped the ball so many times and we've only had them for a month and a half. My daughter is due for her refill and when I called for it, they told me there was no refill available.

How? How is there no refill available when she just got it from you a month ago?

They told me that they would call me a week prior to her running out and they never did. If you have the option, stay far far away.

My Rx was transferred to Accredo because the original pharmacy my doctor set up was not contracted with my insurance.Accredo is.

I don't understand all of the negative reviews. The people I spoke with at Accredo were all Friendly, Professional and I only had a short wait on hold.

The order was set up on Wednesday and shipped UPS with a tracking number for delivery on Friday. It showed up and I get the email reporting delivery as the big brown truck was just pulling away.

I have nothing bad whatsoever to say about them other than this was just a little scary since the Rx is quit expensive!

All went 100% perfect.

I have been using this company since 1/1/24 as I had switched Medicare Part D carriers and new carrier, WellCare requires that you use Accredo for specialty medications. I use a specialty medication that Im on for 21 days and then off for 7 and each month since 1/1/24 I have not been able to get the medication on time, most times it is 10-14 days later.

With my previous carrier I would receive a call 10 days before new Rx would start and would then have new Rx a few days before it was to start. Worked like clockwork. Now I have to call Accredo many times to check status only to hear many excuses as to why it isnt ready, most popular excuse is doctors office needs to send over an authorization. Keep in mind this doctors office has been working with this medication for years and doesnt seem to have problems with other carriers (who require the same authorization) so the problem to me is with Accredo and their horrendous service.

There are thousands of complaints regarding this company regarding this same issue, so I dont why insurance companies continue to use them as a pharmacy provider. They should be shut down.